Customer Support

We are committed to providing our clients the finest customer service possible. The Customer Support team have been tested for the highest standards in terms of communication, and have undergone exhaustive technical and behavioural training, altogether promising you excellent and top-notch service.

The primary functions of Customer Support for Agents include:

  • Providing agents round-the-clock service accessibility via email, phone or chat; Setting up the business structure within the Playtech system based on the kiosk owner's specific requirements suited for their business;
  • Gathering necessary information to properly and accurately address agents' game-related queries;
  • Generating statistical reports to help the agents better monitor their players and the business in general;
  • Updating clients on the casino promotions; and a lot more.

 



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